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Monday, March 7, 2011

A Million Dollar Lesson



A Million Dollar Lesson

A cab drive taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart his kind of training to corporate executives and staff. It cost me a $12 taxi ride.


I had flown into Dallas for the sole purpose of calling on a client. Time was of the esssence and my plan included a quick turnaround trip from and back to the airport. A spotless cab pulled up.


The driver rushed to open the passenger door for me and made sure I was comfortabley seated before he closed the door. As he got in the driver's seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.


Well! I looked around for a " Candid Camera!: Wouldn't you? I could not believe the service I was receiving! I took the opportunity to say, "Obviously you take great pride in your work. You must have a story to tell."


"You bet," he replied, " I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my niche in life where I could feel proud of being the best I could be.


I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day's work and done it well. I evaluate my personal assets and ...wham! I became a cab driver.


One thing I know for sure, to be in my business I could simply just meet the expectations of my passengers. But, to be GREAT in my business, I have to EXCEED the customers's expectations! I like both the sound and the return of being " great " better than just getting b on " average".


Did I tip him big time? You bet! Corporate America's loss is the traveling folks's friend!

---Lessons :
Go an Extra Mile when providing any Service to others.
There is no good or bad job. You can make any job good.
Good service always brings good return.

1 comment:

  1. Lessons learned = Start enjoy our life by doing things which is deeply associated with our hearts. Life will be more meaningful this way rather than spending our time doing things that we don't like...'Listen To Your Heart'

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